This email is to notify you that in accordance with Clause 20 of Binance Card Account Terms and Conditions (
) you will no longer be able to use your Binance Visa Debit Card from 20th December 2023 onwards.
This is because the Binance Visa Debit Card program, issued by UAB ”Finansinės paslaugos ,,Contis“, part of the Solaris Group, is closing in two months’ time.
Your Binance account will remain open and is not impacted by the closure of the Binance Visa Debit Card Program.
Why will I no longer be able to use my Binance Visa Debit Card?
UAB ”Finansinės paslaugos ,,Contis“ will no longer be the issuer of the Binance Visa Debit Card program after the closure date.
What do I need to do?
On 20th December 2023, please destroy your Binance Visa Debit Card by cutting it through the chip and magnetic stripe.
You don’t need to do anything else.
You will not lose any fiat or crypto currency from your Binance account, because this update only impacts your Binance Visa Debit Card; your Binance account will not be closed or impacted.
Refunds, disputes and complaints will continue to be processed as usual until the Binance Visa Debit Card program is closed and during the mandatory period afterwards. Further information regarding the process for refunds, disputes and complaints will be shared with you nearer the time.
We recommend that you take action at your earliest convenience.
If you have lost your card, you may order a replacement one up until 6th December 2023, and spend the funds from your Binance account in the Binance app as normal until the Binance Visa Debit Card program is closed on 20th December 2023. Note that card delivery timeframes can vary depending on international and local post providers.
What if I need help?
If you have any difficulties using your Binance Visa Debit Card before 20th December 2023, please contact Binance Customer Services for help via the Binance.com website.
Complaints: Please contact the Binance team via Binance's live support chat on
OR the Binance App.
Kind regards
UAB ”Finansinės paslaugos ,,Contis“ part of Solaris Group, on behalf of Binance.
